Health & Medical · Community Health Center

Charles River Community Health

43 Foundry Ave, Waltham, Massachusetts, 02453

Google Maps Updated: 13 May 2026
Authenticity Score: 65/100
About

This community health center has a very polarized reputation. Many patients love the doctors and nurses, citing compassionate care and great outcomes. However, the administrative side is frequently criticized for being unresponsive, rude, and difficult to navigate. It is a place where the clinical care is often excellent, but the system is frustrating.

Our Review Process
20
Most Relevant
10
Newest
20
Highest
20
Lowest

We analyze 70 Google Maps public reviews (Most relevant, Newest, Highest rating, Lowest rating) from every angle to find the real story so you know exactly what to expect. We use Artificial Intelligence to analyze these reviews and filter out spam to highlight only authentic feedback.

Performance Scores
Medical Expertise 85/100
Admin Efficiency 25/100
Pro Tip

If you need an appointment, try going in person rather than calling, as phone lines are often overwhelmed.

Comprehensive community services
High patient volume
Pros & Cons

✓ What Works Well

  • Compassionate and skilled doctors
  • Great clinical care
  • Community-focused services

✗ Areas to Improve

  • Extremely difficult to reach by phone
  • Rude and unhelpful front desk staff
  • Billing and referral issues
Frequently Asked Questions
  • Why can't I get a call back?
  • How do I schedule an appointment?
User Feedback

Clinical staff is wonderful

Administrative processes are a nightmare

Long wait times for appointments

Location Details
Street: 43 Foundry Ave
City: Waltham
State: Massachusetts
Postcode: 02453
Country: United States
Location
43 Foundry Ave, Waltham, MA 02453
Quick Info
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