Charles Safely MD by Stella Mattina
1252 Harwood Rd, Bedford, Texas, 76021
Dr. Safely is widely praised for his bedside manner, thoroughness, and genuine care for his patients. However, the office's administrative side, particularly the third-party call center and front desk staff, receives frequent complaints for being rude, unresponsive, and disorganized.
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Use the patient portal for communication rather than calling the main line.
✓ What Works Well
- Excellent bedside manner
- Thorough and caring
- Great surgeon
✗ Areas to Improve
- Rude front desk staff
- Impossible to reach by phone
- Billing/Scheduling issues
- Why can't I get a call back?
- Is the call center reliable?
Doctor is amazing, staff is awful
Great care, bad admin
Worth the wait for the doctor
- Category Health & Medical
- City Bedford
- State Texas
- Postcode 76021
- Country United States
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