5401 Netherby Ln, Ste 1202, North Charleston, South Carolina, 29420
Patients generally praise the medical staff for being knowledgeable and compassionate, often highlighting specific providers for their bedside manner. However, the front desk experience is a major pain point, with many reports of rude behavior and poor communication. Wait times are inconsistent, and some patients feel rushed during their appointments. Overall, the clinical care is seen as high quality, but the administrative side needs a serious tune-up.
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Patients report better experiences when they arrive early and have their insurance referral status verified by their own provider beforehand.
✓ What Works Well
✗ Areas to Improve
Clinical staff is top-notch and caring.
Front desk needs a major attitude adjustment.
Scheduling system feels disorganized and frustrating.