Charlotte Gastroenterology & Hepatology Ballantyne
15830 Ballantyne Medical Pl, Suite 175, Charlotte, North Carolina, 28277
Charlotte Gastroenterology & Hepatology in Ballantyne is a high-volume practice with excellent clinical providers like Dr. Sura and Dr. Toussaint. However, the patient experience is frequently marred by a difficult call center, long wait times, and billing transparency issues. Patients often feel like a number in a system that struggles with basic administrative communication.
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If you have an urgent issue, keep calling; the call center is known for long hold times, but persistence is often required.
✓ What Works Well
- Highly skilled physicians
- Thorough medical care
- Professional nursing staff
✗ Areas to Improve
- Nightmare call center experience
- Long wait times for appointments
- Billing and transparency issues
- Why is it so hard to reach someone?
- How do I get an estimate for my procedure?
Great doctors, but the administrative side is a mess.
The clinical care is excellent.
Be prepared for long hold times and scheduling headaches.
- Category Health & Medical
- City Charlotte
- State North Carolina
- Postcode 28277
- Country United States
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