Charlotte Gastroenterology & Hepatology Lake Norman Endoscopy Center
16525 Holly Crest Ln, Huntersville, North Carolina, 28078
Patients generally appreciate the clinical care and expertise of the doctors at this endoscopy center. Many report smooth and professional procedures. However, there is a significant amount of negative feedback regarding the administrative side, including long hold times, difficulty scheduling, and billing issues, which some patients find unacceptable.
We analyze 75 Google Maps public reviews (Most relevant, Newest, Highest rating, Lowest rating) from every angle to find the real story so you know exactly what to expect. We use Artificial Intelligence to analyze these reviews and filter out spam to highlight only authentic feedback.
Use the patient portal for scheduling and follow-up questions to avoid long phone wait times.
✓ What Works Well
- Professional clinical staff
- Effective procedures
- Clean and comfortable facility
✗ Areas to Improve
- Extremely long phone hold times
- Billing and insurance confusion
- Poor administrative communication
- How do I get my procedure results?
- Why is it so hard to reach someone by phone?
The doctors are great, but the office is poorly managed.
Excellent clinical care, but be prepared for administrative frustration.
Great experience once you get in.
- Category Health & Medical
- City Huntersville
- State North Carolina
- Postcode 28078
- Country United States
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