Charlotte Gastroenterology & Hepatology, PLLC
115 Commerce Pt Blvd, Mooresville, North Carolina, 28117
Patients generally report high satisfaction with the medical care provided by the gastroenterologists at this practice. The doctors are described as thorough, professional, and compassionate. Conversely, the administrative staff, particularly at the front desk, receives frequent complaints regarding rudeness and poor communication, which significantly impacts the overall patient experience.
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If you have trouble reaching the office, try using the patient portal for non-urgent communication.
✓ What Works Well
- Highly knowledgeable doctors
- Professional clinical staff
- Thorough diagnostic approach
✗ Areas to Improve
- Rude front desk staff
- Difficulty getting return calls
- Long wait times for appointments
- How long is the wait for an endoscopy?
- Why is the billing process so confusing?
The doctors are great, but the front office needs training.
Excellent clinical care, but poor customer service.
Be prepared for long wait times.
- Category Health & Medical
- City Mooresville
- State North Carolina
- Postcode 28117
- Country United States
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