Charlotte Gastroenterology & Hepatology - Randolph Road
2015 Randolph Rd, UNIT 208, Charlotte, North Carolina, 28207
Charlotte Gastroenterology & Hepatology receives highly polarized reviews. Many patients praise the clinical expertise, professionalism, and compassionate care provided by doctors like Dr. Mohanty and Dr. Wilson. However, there are significant and recurring complaints regarding administrative issues, including aggressive billing, poor phone communication, and difficulty scheduling appointments. The clinical care is often seen as excellent, but the administrative side is a major source of frustration.
We analyze 72 Google Maps public reviews (Most relevant, Newest, Highest rating, Lowest rating) from every angle to find the real story so you know exactly what to expect. We use Artificial Intelligence to analyze these reviews and filter out spam to highlight only authentic feedback.
If you have a billing issue, document every conversation and consider escalating to the patient advocate office immediately.
✓ What Works Well
- Expert and compassionate doctors
- Professional clinical staff
- Efficient procedure process
✗ Areas to Improve
- Aggressive billing practices
- Poor phone communication
- Scheduling and referral issues
- Why is my bill so high?
- How can I reach the office?
Dr. Mohanty is wonderful.
The billing department is aggressive.
The clinical care is excellent, but the admin side is broken.
- Category Health & Medical
- City Charlotte
- State North Carolina
- Postcode 28207
- Country United States
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