Charlotte Gastroenterology & Hepatology
1340 Matthews Township Pkwy, Ste 301, Matthews, North Carolina, 28105
This practice receives mixed reviews. Many patients praise the doctors for their expertise, thoroughness, and compassionate care. However, there are significant complaints regarding administrative staff, long wait times, and poor communication. The clinical care is generally well-regarded, but the administrative experience can be a major source of frustration.
We analyze 75 Google Maps public reviews (Most relevant, Newest, Highest rating, Lowest rating) from every angle to find the real story so you know exactly what to expect. We use Artificial Intelligence to analyze these reviews and filter out spam to highlight only authentic feedback.
Follow up on all referrals and lab orders yourself to ensure they are processed correctly.
✓ What Works Well
- Skilled and compassionate doctors
- Thorough medical examinations
- Professional clinical staff
✗ Areas to Improve
- Rude or unhelpful administrative staff
- Long wait times
- Poor communication and follow-up
- Why is it so hard to get a response from the office?
- How can I get a referral sent to a specialist?
Great doctors, but the front office needs a serious attitude adjustment.
Clinical care is top-notch, but administrative follow-up is lacking.
Be prepared for long waits and potential communication issues.
- Category Health & Medical
- City Matthews
- State North Carolina
- Postcode 28105
- Country United States
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