21 Grand St, Hartford, Connecticut, 06106
Charter Oak Family Health Center is widely criticized for its poor administrative communication, particularly the inability to reach anyone by phone. Patients frequently report long wait times and frustration with scheduling. While some patients have positive experiences with specific doctors and nurses, the overall sentiment is heavily negative due to the lack of responsiveness and professionalism at the front desk.
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If you need an appointment, it is often faster to go in person than to try calling.
✓ What Works Well
✗ Areas to Improve
They never answer the phone.
The front desk is rude and unprofessional.
Great doctors, but the admin is a nightmare.