Financial Services · Commercial Bank

Chase Bank

924 Broadway Ave, Bowling Green, Kentucky, 42101

Google Maps Updated: 14 May 2026
Authenticity Score: 55/100
About

This branch is frequently criticized for poor customer service, long wait times, and difficulty reaching staff by phone. Many customers report feeling disrespected or ignored. While a few staff members are praised, the overall sentiment is highly negative, with many customers planning to close their accounts.

Our Review Process
20
Most Relevant
15
Newest
20
Highest
20
Lowest

We analyze 75 Google Maps public reviews (Most relevant, Newest, Highest rating, Lowest rating) from every angle to find the real story so you know exactly what to expect. We use Artificial Intelligence to analyze these reviews and filter out spam to highlight only authentic feedback.

Performance Scores
Process Efficiency 30/100
Staff Helpfulness 40/100
Pro Tip

Avoid this branch if possible; consider other local options for better service.

Service quality: Low
Responsiveness: Very Low
Pros & Cons

✓ What Works Well

  • Some helpful staff
  • Fraud protection

✗ Areas to Improve

  • Poor customer service
  • Long wait times
  • Unresponsive phone support
Frequently Asked Questions
  • Why don't you answer the phone?
  • Do I need an appointment?
User Feedback

Worst banking experience

Staff is rude

Avoid this branch

Location Details
Street: 924 Broadway Ave
State: Kentucky
Postcode: 42101
Country: United States
Location
924 Broadway Ave, Bowling Green, KY 42101
Quick Info
Advertisement
📢
Your Ad Here
Reach thousands of
readers daily.