Financial Services · Retail Banking

Chase Bank

1640 Irving Park Rd, Hanover Park, Illinois, 60133

Google Maps Updated: 14 May 2026
Authenticity Score: 75/100
About

This branch is frequently criticized for long wait times, poor customer service, and difficulty in getting simple tasks like notarization done. While a few employees are praised for being helpful, the overall sentiment is negative, with many customers feeling frustrated by the lack of staff availability and perceived rudeness. It is often described as a branch to avoid if you have other options.

Our Review Process
20
Most Relevant
17
Newest
0
Highest
20
Lowest

We analyze 57 Google Maps public reviews (Most relevant, Newest, Highest rating, Lowest rating) from every angle to find the real story so you know exactly what to expect. We use Artificial Intelligence to analyze these reviews and filter out spam to highlight only authentic feedback.

Performance Scores
Process Efficiency 45/100
Staff Helpfulness 40/100
Pro Tip

Always book an appointment online before visiting, as walk-ins are often turned away or face significant delays.

ATM available
Notary services (by appointment)
Pros & Cons

✓ What Works Well

  • Some helpful individual staff
  • Modern building
  • Convenient location

✗ Areas to Improve

  • Long wait times
  • Poor customer service
  • Difficulty with notary services
Frequently Asked Questions
  • Do I need an appointment for a notary?
  • Why is the branch always so busy?
User Feedback

Staff is often unavailable

Management needs to improve service

Not recommended for quick tasks

Location Details
Street: 1640 Irving Park Rd
Neighborhood: Hanover Park
City: Hanover Park
State: Illinois
Postcode: 60133
Country: United States
Location
1640 Irving Park Rd, Hanover Park, IL 60133
Quick Info
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