600 Citadel Dr, Commerce, California, 90040
The corporate office reviews are heavily overshadowed by negative experiences at the retail stores (El Super, Smart & Final). Customers report issues with food quality, rude management, and poor customer service. The corporate office itself is often confused with retail locations, leading to frustration when people try to resolve store-level issues. It is clear that the brand's retail operations are struggling to meet customer expectations.
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If you have a store-level issue, try to resolve it with the store manager first, as corporate is difficult to reach.
✓ What Works Well
✗ Areas to Improve
Management is dismissive.
Food quality is questionable.
Corporate is hard to reach.