Cheri Towery: Allstate Insurance
141 NW 6th St, Ste A, Redmond, Oregon, 97756
This agency has a mixed reputation. Many long-time customers love the personal service and the feeling of being treated like family. However, there are significant concerns about recent changes, including a lack of communication regarding ownership changes and some frustration with rising rates and claim handling. While some staff members are highly praised for being helpful and professional, others have faced criticism for being indifferent or difficult to reach. It's a place with a strong history but some current challenges.
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Always verify your policy details directly with the office if you hear about ownership changes.
✓ What Works Well
- Friendly and knowledgeable staff
- Good history of customer service
- Helpful with policy changes
✗ Areas to Improve
- Lack of communication on ownership changes
- Rising insurance premiums
- Inconsistent claim handling
- Why did my rates go up?
- How do I handle a claim?
Some staff are amazing and go above and beyond
Others feel the service has gone downhill
Mixed feelings about the transition
- Category Financial Services
- City Redmond
- State Oregon
- Postcode 97756
- Country United States
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