Cheryl Richards, DO
3140 Horizon Rd, #101, Rockwall, Texas, 75032
Dr. Richards is highly regarded for her compassionate, thorough, and patient-centered approach. Many patients have been with her for years and feel like family. The primary pain point is the front desk staff, who are frequently described as rude, dismissive, and difficult to reach. When the administrative side works, it's a five-star experience, but the gatekeepers often ruin it.
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If you can get past the front desk, the medical care is top-tier.
✓ What Works Well
- Dr. Richards is kind, thorough, and listens
- Long-term patient loyalty
- Clean and professional clinical environment
✗ Areas to Improve
- Extremely rude and unprofessional front desk staff
- Difficulty scheduling appointments
- Calls frequently disconnected
- Why is it so hard to get an appointment?
- Is the front desk always this rude?
- How can I reach the doctor directly?
Love the doctor, hate the front desk.
Dr. Richards is a gem.
Staff needs a serious attitude adjustment.
- Category Health & Medical
- City Rockwall
- State Texas
- Postcode 75032
- Country United States
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