Chesapeake Bay ENT
130 W York St, Norfolk, Virginia, 23510
Patients generally praise the medical staff for their expertise and bedside manner, often highlighting specific PAs and doctors for resolving chronic issues. However, the office administration is a major pain point, with frequent complaints about unreachable phone lines and billing errors. While the clinical care is top-notch, the logistical side feels like a total nightmare for many. It is a classic case of great doctors let down by a disorganized front office.
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If you have a billing dispute, email them directly rather than calling, as the phone lines are rarely answered.
✓ What Works Well
- Highly skilled medical providers
- Effective treatment for chronic conditions
- Friendly and attentive nursing staff
✗ Areas to Improve
- Extremely difficult to reach by phone
- Persistent billing and insurance issues
- Poor parking and logistical access
- Why is it impossible to get someone on the phone?
- Are the billing charges accurate?
Clinical care is spot on.
Front office needs a serious overhaul.
Great doctors, but the admin is a headache.
- Category Health & Medical
- City Norfolk
- State Virginia
- Postcode 23510
- Country United States
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