Chesapeake Urology - Columbia
10710 Charter Dr, Suite 130, Columbia, Maryland, 21044
Patients generally respect the medical providers here, noting their expertise and kindness. The major pain point is the administrative and billing experience. Many feel the office is understaffed and the call center is disconnected from the local clinic, leading to significant frustration.
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Use the online portal for check-in to save time, but don't rely on it for urgent communication.
✓ What Works Well
- Skilled and knowledgeable doctors
- Kind nursing staff
- Effective medical treatments
✗ Areas to Improve
- Difficult to reach by phone
- Billing and refund delays
- Long wait times
- How do I get a refund?
- Why is it so hard to reach the office?
- Are the wait times always this long?
Doctors are great, but the office is a nightmare
Billing department needs a serious overhaul
Great medical care, poor customer service
- Category Health & Medical
- City Columbia
- State Maryland
- Postcode 21044
- Country United States
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