7580 Buckingham Blvd, Suite 110, Hanover, Maryland, 21076
Patients generally appreciate the medical expertise of the urologists, often citing thorough and effective care. However, the office staff and billing department are major sources of frustration. Reports of poor communication, scheduling errors, and dismissive attitudes from front-desk personnel are common, overshadowing the quality of medical care for many.
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Keep your own records of all billing and insurance communications, as the office staff may struggle with follow-up.
✓ What Works Well
✗ Areas to Improve
Doctors are great, but the office staff is a nightmare.
Billing department is completely incompetent.
Great medical care, but the process is broken.