Chesapeake Urology - The Continence Center
21 Crossroads Dr, Suite 200, Owings Mills, Maryland, 21117
Patients generally appreciate the medical care and expertise of the providers, particularly Dr. Giusto and Ally Gordon. However, the administrative side of the practice—specifically the call center and scheduling—is a major source of frustration. Many patients feel the practice has become too automated and lost its personal touch.
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If you have an urgent issue, try to get a direct email or portal message to the doctor's assistant rather than relying on the main call center.
✓ What Works Well
- Skilled and caring doctors
- Thorough explanations
- Clean facility
✗ Areas to Improve
- Difficult call center
- Long wait times for appointments
- Automated systems feel impersonal
- How do I reach my doctor directly?
- Why is it so hard to schedule?
- Can I get an urgent appointment?
Great doctors, but the admin is a disaster
Too much automation
Very caring providers
- Category Health & Medical
- City Owings Mills
- State Maryland
- Postcode 21117
- Country United States
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