Chesapeake Urology - Westminster
410 Malcolm Dr, Suite A, Westminster, Maryland, 21157
Patients appreciate the high level of medical care and the expertise of the urologists. The doctors are often described as thorough and kind. The main complaint is the centralized call center, which makes it nearly impossible to reach the local office directly, leading to significant frustration for patients needing urgent help.
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If you have an urgent issue, try to get a direct email or portal message to the doctor's assistant rather than relying on the main call center.
✓ What Works Well
- Doctors are very knowledgeable
- Efficient in-office procedures
- Kind medical staff
✗ Areas to Improve
- Call center is very difficult to navigate
- Hard to reach the local office
- Redundant check-in paperwork
- How can I speak to someone at the office?
- Why do I have to provide my ID so many times?
- Can I get a payment plan?
Great doctors, but the call center is a disaster
The medical care is top-notch
Stop making us repeat our info 4 times
- Category Health & Medical
- City Westminster
- State Maryland
- Postcode 21157
- Country United States
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