192 E Chestnut St, STE B, Asheville, North Carolina, 28801
Chestnut Family Dentistry receives mixed reviews. Many long-term patients praise Dr. Willoughby and her team for their professionalism, gentle care, and modern equipment. However, there are significant complaints regarding billing transparency, aggressive treatment plans, and poor communication from the front office. While some find the care excellent, others feel the practice is overly focused on upselling and lacks patient-centered communication.
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Always get a second opinion if you are presented with a large, expensive treatment plan that feels unnecessary.
✓ What Works Well
✗ Areas to Improve
The clinical care is great, but the billing is a nightmare.
I felt pressured into expensive procedures I didn't need.
Dr. Willoughby is very gentle and thorough.