24020 Riverwalk Ct, Suite 112, Plainfield, Illinois, 60544
Patients generally praise the surgical outcomes and the bedside manner of the doctors, noting that procedures like extractions and implants are handled with care. Many appreciate the follow-up calls, which make them feel valued. However, the administrative side is a major pain point, with frequent complaints about billing transparency and rude reception staff. While the clinical care is top-notch, the front-office experience often leaves people feeling frustrated.
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Always request a written, itemized treatment plan before surgery to avoid surprise billing issues.
✓ What Works Well
✗ Areas to Improve
The doctors are great but the front office needs to get their act together.
I felt genuinely cared for during my recovery.
The billing department is a nightmare to deal with.