Food & Beverage · Fast Food Chicken

Chick-fil-A

2140 W Ridge Rd, Rochester, New York, 14626

Google Maps Updated: 17 May 2026
Authenticity Score: 90/100
About

This Chick-fil-A is incredibly busy, which leads to long lines and occasional service lapses. While many customers love the food and find the staff friendly, others are frustrated by missing items and cold food. It is a popular spot, but the sheer volume of customers seems to strain their operations at times.

Our Review Process
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Highest rating
20
Lowest rating

We analyze 69 public reviews for Chick-fil-A using our data models and filter out spam to highlight only authentic feedback.

Performance Scores
Food Taste 80/100
Value for Money 60/100
Pro Tip

Always double-check your bag at the window, especially during lunch rush.

Wait Time: High
Accuracy: Inconsistent
Pros & Cons

✓ What Works Well

  • Delicious chicken
  • Friendly staff
  • Fast service when not slammed

✗ Areas to Improve

  • Long wait times
  • Missing items in orders
  • Cold food
Frequently Asked Questions
  • Why is the drive-thru line always so long?
  • Do they ever answer the phone?
  • Is the food worth the wait?
User Feedback

Love the chicken, but the wait is brutal.

Always check your bag before leaving.

Staff is usually great, just overwhelmed.

Location Details
Street: 2140 W Ridge Rd
Neighborhood: Greece
City: Rochester
State: New York
Postcode: 14626
Country: United States
Location
2140 W Ridge Rd, Greece, NY 14626
Quick Info
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