272 Franklin Ave, Hartford, Connecticut, 06114
Patients generally praise the clinical staff for their patience and kindness, especially with children who have special needs. However, the office suffers from significant operational issues, including long wait times and inconsistent scheduling. While the dental care itself is often described as top-notch, the administrative side leaves many families frustrated. It is a mixed bag where the clinical excellence is often overshadowed by poor front-desk management.
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Request morning appointments to avoid the compounding delays that plague the afternoon schedule.
✓ What Works Well
✗ Areas to Improve
Clinical staff are absolute stars.
Front desk needs a serious overhaul.
Great care, but plan to spend your whole day there.