Children & Family Dentistry & Braces of Lawrence
73 Winthrop Ave, Lawrence, Massachusetts, 01843
This practice is a mixed bag. While many patients praise the clinical staff for being kind, empathetic, and skilled, there are frequent and serious complaints about the front desk staff being rude, disorganized, and unhelpful. It is a high-volume office that seems to struggle with administrative consistency, which can lead to long wait times and frustration.
We analyze 72 Google Maps public reviews (Most relevant, Newest, Highest rating, Lowest rating) from every angle to find the real story so you know exactly what to expect. We use Artificial Intelligence to analyze these reviews and filter out spam to highlight only authentic feedback.
If you have an issue with the front desk, ask to speak directly with the office manager or the doctor.
✓ What Works Well
- Kind and empathetic clinical staff
- Great with children
- Skilled dental work
✗ Areas to Improve
- Rude and disorganized front desk
- Long wait times
- Poor communication regarding appointments
- Why was my appointment canceled?
- Do you accept my insurance?
The doctors are great, but the front desk is a nightmare.
They are very patient with kids.
I've been coming here for 15 years.
- Category Health & Medical
- City Lawrence
- State Massachusetts
- Postcode 01843
- Country United States
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