3173 Chili Ave, #400, Rochester, New York, 14624
Patients generally appreciate the thorough and professional eye care provided by the doctors. However, there are recurring complaints about the administrative side, including billing surprises, difficulty with scheduling, and some staff members being perceived as rude or unhelpful. While the clinical care is strong, the office operations seem to be a source of frustration for many.
Always ask for a full breakdown of costs before your appointment to avoid unexpected fees.
✓ What Works Well
✗ Areas to Improve
The doctor is great.
Billing is a nightmare.
I felt well-cared for.