1847 W Ridge Rd, Rochester, New York, 14615
This location is a total disaster zone. Customers are fed up with the filthy dining area, long wait times, and consistently incorrect orders. While a few staff members are praised for their hard work, the general consensus is that management is absent and quality control is non-existent. Many regulars have stopped coming entirely due to the lack of hygiene and poor service. It is a classic case of a busy spot that just cannot keep up with the demand.
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Avoid ordering online during peak hours as the kitchen struggles with accuracy.
✓ What Works Well
✗ Areas to Improve
The place is a mess and needs a deep clean.
Stop ignoring mobile order issues.
Management needs to step up and train the staff.