112 N Mulberry St, Elizabethtown, Kentucky, 42701
Customers generally find the staff at this agency to be helpful and friendly, often highlighting specific agents like Makayla and Carrie for their patience and ability to save them money. However, there is a recurring theme of frustration regarding communication, with several clients reporting difficulty getting callbacks and issues with policy management. While many feel they get a good bang for the buck, others have had stressful experiences with billing errors and lack of support during claims. It seems like a hit-or-miss experience depending on who you talk to.
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Always ask for a specific agent by name to avoid the general office voicemail black hole.
✓ What Works Well
✗ Areas to Improve
Staff is spot on when you can reach them
Billing issues are a major headache
Great savings if you get the right agent