Christian Family Medicine & Pediatrics - Covington - TN
1688 U.S. 51 S, Covington, Tennessee, 38019
Patients are split between praising the clinical staff for their care and expressing deep frustration with the administrative side. While providers like Connie and Sandra receive high marks for being attentive and thorough, the front desk and phone system are major pain points. Many report long hold times and difficulty getting prescriptions sent to pharmacies. The facility itself is clean and kid-friendly, but the administrative hurdles are causing some long-term patients to leave.
The office has a dedicated 'well child' room to keep healthy kids away from sick patients, which is a huge plus for parents.
✓ What Works Well
- Attentive and caring nurse practitioners
- Clean and kid-friendly facility
- Thorough medical exams
✗ Areas to Improve
- Extremely difficult to reach by phone
- Unprofessional front desk staff
- Issues with prescription fulfillment
- Why is it so hard to get someone on the phone?
- Are the wait times always this long?
Great clinical care but the admin team needs a serious overhaul.
The phone system is a total nightmare.
Love the providers, but the front office makes me want to switch.
- Category Health & Medical
- City Covington
- State Tennessee
- Postcode 38019
- Country United States
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