2023 Vadalabene Dr, #200, Maryville, Illinois, 62062
This practice has a very polarized reputation. Many long-term patients love the care they receive, particularly from the nurse practitioners. However, there are numerous, serious complaints regarding the front desk staff's rudeness, difficulty reaching the office by phone, and some patients feeling dismissed or bullied by Dr. Midkiff herself. It's a practice where the clinical care is often praised, but the administrative and communication issues are a major source of frustration.
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If you have a specific provider you prefer, try to book with them directly, as the administrative staff can be a hurdle.
✓ What Works Well
✗ Areas to Improve
Patients feel the office is often disorganized.
Clinical care is generally rated higher than administrative care.
Some patients feel the office is too focused on profit.