2812 Oakmark Dr, A, Belton, Texas, 76513
Freedom Urgent Care in Belton is a polarizing facility. Many patients appreciate the quick, friendly, and efficient care they receive, often preferring it over the ER. However, there are recurring complaints about poor communication regarding test results, administrative errors, and inconsistent follow-up. While the clinical staff is often praised, the administrative and communication failures can leave patients feeling neglected and frustrated.
If you don't hear back about results, don't wait; call them repeatedly until you get an answer.
✓ What Works Well
✗ Areas to Improve
Great care, but they never call back.
The staff is friendly, but the system is broken.
I'll go elsewhere next time.