Health & Medical · Hospital / Emergency Room

CHRISTUS Good Shepherd Medical Center - Marshall

811 S Washington Ave, Marshall, Texas, 75670

Google Maps Updated: 13 May 2026
Authenticity Score: 65/100
About

Reviews for this facility are highly polarized. While some patients report life-saving care and compassionate nursing, many others express deep frustration with billing errors, rude staff, and perceived negligence in the emergency room. The facility's reputation in the local community is currently struggling, with many residents recommending travel to larger nearby cities for serious care.

Our Review Process
20
Most Relevant
17
Newest
20
Highest
20
Lowest

We analyze 77 Google Maps public reviews (Most relevant, Newest, Highest rating, Lowest rating) from every angle to find the real story so you know exactly what to expect. We use Artificial Intelligence to analyze these reviews and filter out spam to highlight only authentic feedback.

Performance Scores
Medical Expertise 55/100
Admin Efficiency 30/100
Pro Tip

Always request an itemized bill and verify all charges before payment due to frequent coding errors.

Inconsistent service quality
High billing frustration
Pros & Cons

✓ What Works Well

  • Some staff are very compassionate
  • Quick blood work services
  • Convenient local access

✗ Areas to Improve

  • Frequent billing and coding errors
  • Reports of rude or dismissive staff
  • Concerns regarding emergency care quality
Frequently Asked Questions
  • Why am I receiving separate bills?
  • Is it better to go to Longview for emergencies?
  • How do I file a formal complaint?
User Feedback

Billing is a nightmare.

Some nurses are angels, others are dismissive.

Drive to Longview if you have a serious emergency.

Location Details
Street: 811 S Washington Ave
City: Marshall
State: Texas
Postcode: 75670
Country: United States
Location
811 S Washington Ave, Marshall, TX 75670
Quick Info
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