Financial Services · Auto Finance

Chrysler Capital

1601 Elm St, Suite 800, Dallas, Texas, 75201

Google Maps Updated: 19 May 2026
Authenticity Score: 90/100
About

Chrysler Capital is widely criticized for poor customer service, billing errors, and difficulty in obtaining lien releases. Many customers feel ignored or misled by staff. The process for resolving issues is described as a nightmare, with long wait times and lack of accountability. It is a highly unpopular financial institution among its users.

Our Review Process
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Most Relevant
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Highest rating
20
Lowest rating

We analyze 74 public reviews for Chrysler Capital using our data models and filter out spam to highlight only authentic feedback.

Performance Scores
Process Efficiency 20/100
Staff Helpfulness 25/100
Pro Tip

Keep detailed records of every payment and communication, as their system is prone to errors.

Title release issues
High frustration levels
Pros & Cons

✓ What Works Well

  • Some helpful individual agents
  • Easy to get a loan initially

✗ Areas to Improve

  • Lien release delays
  • Poor communication
  • Billing errors
Frequently Asked Questions
  • Where is my title?
  • Why was my payment not allocated?
  • How do I speak to a supervisor?
User Feedback

This company is a joke.

Customer service is incompetent.

They don't care about customers.