Cincinnati Pool and Patio
10731 Reading Rd, Cincinnati, Ohio, 45241
Cincinnati Pool and Patio receives highly polarized feedback. Many customers love the knowledgeable staff and the helpful, honest advice they receive, especially regarding equipment repairs. However, there is a significant number of customers who report terrible experiences with pool installations, citing poor communication, missed appointments, and unresolved quality issues. While the retail store staff is often praised, the installation and service department seems to struggle with reliability and customer satisfaction.
We analyze 80 public reviews for Cincinnati Pool and Patio using our data models and filter out spam to highlight only authentic feedback.
If you need pool supplies or advice, the retail store is excellent, but be cautious with large installation projects.
✓ What Works Well
- Knowledgeable and helpful retail staff
- Honest advice on equipment repairs
- Good selection of supplies
✗ Areas to Improve
- Poor communication and missed appointments
- Unresolved installation quality issues
- Inconsistent service department reliability
- Why won't anyone return my calls?
- Is my pool installation covered under warranty?
- Can you help me troubleshoot my pump?
The retail staff is great, but stay away from their installation services.
They saved me hundreds of dollars with honest advice.
I've been waiting months for a call back.
