721 Broad St, Newark, New Jersey, 07102
Citi in Newark is widely criticized for poor customer service, long wait times, and disorganized processes. Many customers report difficulty reaching staff, issues with check cashing, and problems with account security. While a few employees are praised for their professionalism, the overall experience is often described as frustrating and inefficient. Many customers are actively looking to close their accounts due to these ongoing issues.
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If you need to visit this branch, make an appointment in advance, as walk-ins are often discouraged or face significant wait times.
✓ What Works Well
✗ Areas to Improve
Avoid this branch if possible.
Service is slow and disorganized.
Staff can be rude and unhelpful.