415 W Rte 66, Suite 102, Glendora, California, 91740
Patients generally praise the medical providers for being attentive and knowledgeable, especially Eva Cristobal. However, the office staff and administrative processes are a major pain point. Many report long wait times, difficulty reaching the office by phone, and poor communication regarding prescriptions and referrals. While the clinical care is often described as spot on, the front-end experience is a struggle for many.
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If you need a referral or prescription, follow up via the patient portal rather than calling, as phone messages often go unaddressed.
✓ What Works Well
✗ Areas to Improve
Clinical staff is great but the office management is a mess
Impossible to get an appointment in a reasonable timeframe
Providers are kind but the administrative hurdles are exhausting