Citrus Valley Gastroenterology
415 W Rte 66, Suite 102, Glendora, California, 91740
Patients generally praise the medical providers for being attentive and knowledgeable, especially Eva Cristobal. However, the office staff and administrative processes are a major pain point. Many report long wait times, difficulty reaching the office by phone, and poor communication regarding prescriptions and referrals. While the clinical care is often described as spot on, the front-end experience is a struggle for many.
We analyze 71 Google Maps public reviews (Most relevant, Newest, Highest rating, Lowest rating) from every angle to find the real story so you know exactly what to expect. We use Artificial Intelligence to analyze these reviews and filter out spam to highlight only authentic feedback.
If you need a referral or prescription, follow up via the patient portal rather than calling, as phone messages often go unaddressed.
✓ What Works Well
- Knowledgeable and caring medical providers
- Clear explanations of conditions
- Clean facility
✗ Areas to Improve
- Extremely difficult to reach by phone
- Negligent office staff and record handling
- Long wait times for appointments
- Why is it so hard to get a human on the phone?
- How long does it take to get a referral processed?
Clinical staff is great but the office management is a mess
Impossible to get an appointment in a reasonable timeframe
Providers are kind but the administrative hurdles are exhausting
- Category Health & Medical
- City Glendora
- State California
- Postcode 91740
- Country United States
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