CityMD West 42nd Urgent Care - NYC
345 W 42nd St, New York, New York, 10036
This CityMD location has highly polarized reviews. While some patients report life-saving, efficient care during emergencies, many others express deep frustration with long wait times, unprofessional staff, and perceived dismissiveness from providers. Billing issues and difficulty obtaining medical records are also common complaints, leading to a mixed reputation.
We analyze 77 Google Maps public reviews (Most relevant, Newest, Highest rating, Lowest rating) from every angle to find the real story so you know exactly what to expect. We use Artificial Intelligence to analyze these reviews and filter out spam to highlight only authentic feedback.
If you have a non-urgent issue, try to visit during off-peak hours to avoid the long wait times common at this location.
✓ What Works Well
- Efficient care for true emergencies
- Convenient location for midtown workers
- Clean and modern facility
✗ Areas to Improve
- Long wait times even with appointments
- Unprofessional or rude front desk staff
- Difficulties with billing and records
- Why is the wait time so long?
- How can I get my medical records?
Great for emergencies, but avoid for routine care.
Staff needs better customer service training.
Felt rushed and dismissed by the doctor.
- Category Health & Medical
- City New York
- State New York
- Postcode 10036
- Country United States
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