Claremedica of Hialeah 16th Ave - Primary Care
5378 W 16th Ave, Hialeah, Florida, 33012
Claremedica of Hialeah is highly praised for its dedicated and compassionate doctors, with many patients feeling like family. The clinical staff is consistently described as professional and caring. However, the practice suffers from severe administrative issues, particularly with the call center and front-desk staff, which many patients find frustrating and unprofessional. The clinical care is excellent, but the administrative experience is a major pain point.
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If you have trouble reaching the office by phone, try visiting in person to schedule appointments or resolve administrative issues.
✓ What Works Well
- Excellent and compassionate doctors
- Professional and caring clinical staff
- Clean and welcoming environment
✗ Areas to Improve
- Terrible call center and phone responsiveness
- Inconsistent front-desk customer service
- Long wait times for appointments
- Why is it so hard to reach the office by phone?
- How can I get a faster appointment?
The doctors are amazing, but the call center is a disaster.
They treat you like family here.
I love the care, but the administrative stress is too much.
- Category Health & Medical
- City Hialeah
- State Florida
- Postcode 33012
- Country United States
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