Clarkson Eyecare
601 Beltline Rd, Collinsville, Illinois, 62234
Clarkson Eyecare in Collinsville is generally well-regarded for its thorough eye exams and professional doctors, especially Dr. Dena Colantino. Patients appreciate the friendly staff and the quality of care. However, there are recurring complaints about the scheduling system, billing transparency, and the pushy sales tactics in the optical department. It's a solid choice for eye health, but be prepared to advocate for yourself regarding billing and eyewear purchases.
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Be firm about what you need in the optical department and don't feel pressured to buy extra coatings or services you don't want.
✓ What Works Well
- Thorough and professional eye exams
- Friendly and knowledgeable doctors
- Clean and modern facility
✗ Areas to Improve
- Pushy sales tactics in the optical department
- Frustrating scheduling and billing issues
- Inconsistent customer service
- Why was I charged for an extra service?
- Can I get my prescription emailed to me?
Dr. Colantino is the best eye doctor I've ever had.
Great care, but the optical staff is pushy.
Billing is a nightmare, be careful.
- Category Health & Medical
- City Collinsville
- State Illinois
- Postcode 62234
- Country United States
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