Classic Lexus
2551 SOM Ctr Rd, Willoughby Hills, Ohio, 44094
This dealership is generally praised for its professional and helpful sales team, with many customers feeling like they received a top-notch experience. However, there are significant complaints about the service department, particularly regarding communication, appointment scheduling, and loaner vehicle availability. It's a dealership where the sales experience often outshines the service experience.
We analyze 79 public reviews for Classic Lexus using our data models and filter out spam to highlight only authentic feedback.
Always confirm your service appointment and loaner car availability a few days before your visit.
✓ What Works Well
- Professional and helpful sales team
- Transparent and easy buying process
- High-quality vehicle inventory
✗ Areas to Improve
- Service department communication issues
- Difficulties with appointment scheduling
- Limited loaner vehicle availability
- Do they offer loaner cars for service?
- Is it better to book service appointments in advance?
- Are they transparent with pricing?
Sales team was fantastic.
Service department was a disappointment.
Professional and easy buying process.
- Category Automobile
- Neighborhood Willoughby Hills
- City Willoughby Hills
- State Ohio
- Postcode 44094
- Country United States
