370 Violet Ave, Poughkeepsie, New York, 12601
Patients generally report life-changing results with TMS therapy and appreciate the compassionate, knowledgeable providers. The staff is often described as friendly and supportive. However, there are significant complaints regarding billing practices, rigid cancellation policies, and difficulty reaching the office. It is a practice where the clinical outcomes are highly praised, but the business side of the practice causes significant frustration.
Clarify all billing policies and cancellation fees in writing before starting treatment; the clinical care is excellent, but the admin side is strict.
✓ What Works Well
✗ Areas to Improve
TMS is a miracle
Billing is a nightmare
Great doctors, poor admin