Cleveland Clinic - Crile Building
2049 E 100th St, A Bldg, Cleveland, Ohio, 44195
Patients are generally impressed by the high level of medical expertise and the modern, clean environment of the Crile Building. The clinical staff and doctors receive high marks for their skill and bedside manner. Conversely, the administrative side—scheduling, billing, and phone communication—is a frequent source of frustration, with many patients feeling like just another number in a massive system.
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Use the patient portal for all communication; phone lines are notoriously slow and often lead to long hold times.
✓ What Works Well
- Brilliant medical minds and cutting-edge care
- Modern, clean, and accessible facility
- Excellent surgical outcomes
✗ Areas to Improve
- Difficult to reach staff by phone
- Billing errors and lack of transparency
- Inconsistent administrative communication
- How do I get a human on the phone?
- Why was my appointment rescheduled without notice?
- Is the parking validated?
The doctors are the only reason I stay with this system.
Great care, but the administrative side is a headache.
The facility is huge and can be overwhelming.
- Category Health & Medical
- City Cleveland
- State Ohio
- Postcode 44195
- Country United States
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