2022 E 105th St, Cleveland, Ohio, 44106
The clinical care at Cole Eye Institute is widely regarded as world-class, with many patients praising the surgeons for saving their vision. However, the administrative experience is a major pain point, specifically regarding long wait times and a frustrating parking situation. Patients often feel the facility is impersonal and that the front-end staff could be more empathetic to the needs of the visually impaired.
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Arrive early, but be prepared to wait; bring a companion if you are having your eyes dilated, as the parking situation is difficult for those with limited vision.
✓ What Works Well
✗ Areas to Improve
The doctors are geniuses, but the office management is a mess.
Pack your patience and snacks for a 4-hour appointment.
Valet parking is a nightmare for those who can't see well.