Cleveland Clinic - Willoughby Hills Family Health Center
2570 SOM Ctr Rd, South Building, Willoughby Hills, Ohio, 44094
This facility is struggling with significant administrative issues, particularly regarding phone communication and appointment scheduling. While some patients have positive experiences with specific doctors, the overall consensus is that the office is slow, difficult to reach, and often unprofessional in its handling of patient needs.
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Use the MyChart app for communication instead of calling, as the phone system is notoriously slow.
✓ What Works Well
- Convenient location
- Some excellent individual doctors
- Clean facility
✗ Areas to Improve
- Horrible phone system/wait times
- Unprofessional front desk staff
- Inconsistent appointment scheduling
- Why can't I get a call back?
- Is this facility accepting new patients?
The phone system is a nightmare.
Some doctors are great, but the office is poorly run.
I've been on hold for 45 minutes.
- Category Health & Medical
- City Willoughby Hills
- State Ohio
- Postcode 44094
- Country United States
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