3646 E Main St, Columbus, Ohio, 43213
Parents generally love the friendly, fun approach the staff takes with children, often mentioning the gold coin reward system. However, there is a recurring frustration regarding long wait times and poor communication from the front desk. Some families feel the office is disorganized, leading to canceled appointments and billing confusion. While the clinical care is often praised, the administrative side is a major pain point.
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Ask for morning appointments to avoid the afternoon backlog that often causes long waits.
✓ What Works Well
✗ Areas to Improve
Staff is great with kids
Front desk needs better organization
Billing issues are common