5 Washington St, Newport, Rhode Island, 02840
The location is the biggest draw for this resort, offering easy access to downtown Newport. However, guests are frequently disappointed by dated rooms, construction noise, and significant issues with reservation management. While some staff members are praised for their friendliness, others are described as rude or unhelpful. It is a mixed bag that seems to struggle with consistency and maintenance.
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✓ What Works Well
✗ Areas to Improve
Great location, but needs updates
Staff can be hit or miss
Reservation issues are a major concern