8360 Seneca Tpke, New Hartford, New York, 13413
CNY Eye Physicians & Surgeons has a mixed reputation. Many patients praise the doctors for their expertise, professionalism, and successful surgical outcomes. However, there are significant and recurring complaints regarding the administrative staff, including rudeness, long wait times, and poor communication. Some patients feel that the practice is dismissive or overly rigid with its policies.
Be prepared for potential delays and ensure you have all your questions answered before the day of surgery.
✓ What Works Well
✗ Areas to Improve
Great doctors, but the front office is a nightmare.
I love my doctor, but the staff is so rude.
Excellent care, but be prepared for administrative headaches.