COCCIA Ford Service
577 E Main St, Wilkes-Barre, Pennsylvania, 18702
Customers have mixed feelings about this dealership. Sales experiences are often described as smooth and professional, with many praising specific sales staff. However, the service department faces significant criticism for long wait times, poor communication, and issues with warranty work. It's a place where your experience depends heavily on who you work with.
We analyze 73 public reviews for COCCIA Ford Service using our data models and filter out spam to highlight only authentic feedback.
If you are buying, ask for specific sales staff mentioned in positive reviews; if you are servicing, be prepared to follow up frequently.
✓ What Works Well
- Professional sales team
- Easy buying process
- Good vehicle selection
✗ Areas to Improve
- Poor service communication
- Long wait times for repairs
- Issues with warranty claims
- Is the service department reliable?
- How long will my repair take?
- Do they honor their warranties?
Great for buying, tough for servicing
Sales staff is top-notch
Service department needs better follow-up
- Category Automobile
- City Wilkes-Barre
- State Pennsylvania
- Postcode 18702
- Country United States
