Cognitive Behavior Institute
125 Emeryville Dr, Suite 230, Cranberry Township, Pennsylvania, 16066
The Cognitive Behavior Institute is a highly controversial practice. While some patients praise individual therapists and psychiatrists for their life-saving care, the overwhelming majority of reviews focus on severe administrative failures. These include outsourced, incompetent customer service, a broken online portal, incorrect billing, and difficulty reaching providers. Many patients feel abandoned or mistreated by the business side of the practice, leading to significant stress and frustration.
We analyze 77 public reviews for Cognitive Behavior Institute using our data models and filter out spam to highlight only authentic feedback.
If you have a billing issue, document everything and consider reporting it to your insurance company if the office remains unresponsive.
✓ What Works Well
- Some highly skilled individual therapists
- Quick initial appointment availability
- Comprehensive services under one roof
✗ Areas to Improve
- Incompetent and outsourced customer service
- Broken online portal and billing errors
- Difficulty reaching providers
- Why can't I reach a human?
- Why was I charged incorrectly?
- How do I get a refill?
Great doctors, but the office staff is a nightmare.
Billing is a disaster, avoid if possible.
Don't let the front desk ruin your mental health.
- Category Health & Medical
- Neighborhood Cranberry Township
- City Cranberry Township
- State Pennsylvania
- Postcode 16066
- Country United States
