3571 Butner Rd Bldg 8-5476-C, Fort Bragg, North Carolina, 28307
This Cold Stone location is a mixed bag. While some staff members are absolute gems who provide top-tier service, many customers report rude behavior, incorrect orders, and a lack of professionalism. The facility cleanliness has been a point of contention, with some visitors noting a run-down feel. Prices have spiked recently, leaving regulars feeling like they aren't getting the same bang for their buck. It seems like a spot that relies heavily on individual staff performance rather than consistent management.
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If you want your mix-ins crushed perfectly, ask them to do it separately before mixing into the ice cream.
✓ What Works Well
✗ Areas to Improve
Staff needs better training on customer service
Management should ensure the store stays open until the posted time
Consistency in order accuracy is lacking