Food & Beverage · Ice Cream Shop

Cold Stone Creamery

339 N Randall Rd, Lake in the Hills, Illinois, 60156

Google Maps Updated: 16 May 2026
Authenticity Score: 78/100
About

Cold Stone Creamery in Lake in the Hills is a popular dessert spot, generally praised for its delicious ice cream and friendly staff. However, recent reviews have highlighted significant issues with customer service, order accuracy, and cleanliness. While many customers have had great experiences, the inconsistency in service and management has left some feeling disappointed.

Our Review Process
20
Most Relevant
17
Newest
20
Highest rating
18
Lowest rating

We analyze 75 public reviews for Cold Stone Creamery using our data models and filter out spam to highlight only authentic feedback.

Performance Scores
Food Taste 85/100
Value for Money 70/100
Pro Tip

The 'Like It' size is usually plenty for most people.

Custom cakes available
Rewards program
Pros & Cons

✓ What Works Well

  • Delicious ice cream
  • Friendly staff (usually)
  • Customizable options

✗ Areas to Improve

  • Inconsistent service
  • Order accuracy issues
  • Cleanliness concerns
Frequently Asked Questions
  • Do you have dairy-free options?
  • Can I order a custom cake?
  • Why was my order wrong?
User Feedback

Best ice cream ever.

Worst customer service.

Always check your order.

Location Details
Street: 339 N Randall Rd
Neighborhood: Lake in the Hills
City: Lake in the Hills
State: Illinois
Postcode: 60156
Country: United States
Location
339 N Randall Rd, Lake in the Hills, IL 60156
Quick Info
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